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How we protect your account and payments

When you open an account with hznxtips and deposit via DANA, OVO, GoPay or QRIS, your information stays encrypted and secure.

Account securityPayment encryptionData retention clarityYour access rightsWithdrawal verification
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hznxtips How we protect your account and payments
PRIVACY ASSISTANCE

Reach our privacy and data team

Email Support Send privacy questions to our data team at [email protected].
Live Chat Chat with our support team during Jakarta office hours, 09:00–18:00 Monday to Friday.
Account Settings Log into hznxtips, go to Settings > Privacy & Data and view your stored…
HOW WE SAFEGUARD

Data handling and account security

Encrypted Deposits

When you deposit using DANA, OVO, GoPay or QRIS, your payment details travel through SSL encryption to our secure payment…

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and table preferences.

Account Verification

To withdraw, we verify your identity against the name and payment method on your account.

Data Retention Window

Active accounts retain full data for the lifetime of the account.

Change Your Information

Email [email protected] to update your registered name, phone number or payment method.

Report a Privacy Issue

If you suspect unauthorized access or a data breach affecting your account, contact our security team immediately at [email protected].

Common questions about your data

When you close your hznxtips account, we stop processing new transactions immediately. Your stored data — name, email, payment history — remains encrypted for 36 months to comply with financial record-keeping rules, then identifiable details are removed. You can request earlier deletion where local law permits; email [email protected] to start the process.

Yes. Log into your account, go to Settings > Privacy & Data and select Export My Data. We'll compile your profile, deposits, withdrawals, gameplay history and connected payment methods into a downloadable file within three working days. You'll receive a download link via your registered email.

We store your payment method reference (the token we use to process deposits and withdrawals via DANA, OVO, GoPay or QRIS) for as long as your account is active. When you remove a payment method from Settings, we delete that token within 48 hours. Full transaction records stay on file for 36 months after account closure for regulatory audit purposes.

No. We never store your actual wallet credentials. When you deposit, we use a secure token issued by the payment provider to authorise the transaction. Only this token is kept in our system; your real DANA, OVO, GoPay or QRIS account details stay with the payment provider's servers, protected by their own encryption.

Our support team in Jakarta can see your account name, email, registered phone number, deposit and withdrawal history, and device login locations for security purposes. They cannot see your password, stored payment tokens or gameplay data. All support interactions are logged and monitored for compliance.

Every promotional email we send includes an Unsubscribe link at the bottom. Click it, and we'll remove you from our marketing list within one business day. You'll still receive transactional emails — deposit confirmations, withdrawal receipts and security alerts — because these are linked to your account, not marketing preferences.

No. Our cookies work only on hznxtips.xyz to maintain your session and remember your settings. We do not use cross-site tracking pixels or third-party data brokers. Analytical cookies help us improve our lobby and live tables, but they do not follow you to other sites. You can review or delete our cookies anytime in your browser settings.

Related Pages

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